Not getting notification when I share a report

Udul Annakkage · 07/20/22

Hi,

I shared a report with my staff member who is in the same organisation.

Enter his email address

Permissions - editor can share

Tick the box - Notify people

Tick the box - CC myself

Then hit share report

Nither he nor myself get the email notification. We both usually get the notification previously.

Appreciate your advise. Thank you

ELP@915 · 07/20/22

have you tried verifying the security from your IT team to verify Smartsheet emails are not blocked?

you may also look for your notifications in the junk email folder

ELP@915 · 07/20/22

have you tried verifying the security from your IT team to verify Smartsheet emails are not blocked?

you may also look for your notifications in the junk email folder

Udul Annakkage · 07/20/22

No, that's really a good point. Yes, I checked the junk email folder. Thanks so much for your reply.

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