Welcome!

A cross sheet link on a project plan is displaying week old information.

A cell on a project plan links to the project's summary sheet which links to a portfolio summary sheet. However, in a report pulling information from the Portfolio summary it is showing week old data. Back tracing the links shows the correct path and info. We have been experiencing this across a variety of projects over the last few week.

We have deleted the links, saved the sheets and added them back in which has resolved it in some cases. Anyone else had experience with this?

Find more posts tagged with

Comments

Melitta

Smartsheet has responded: "Upon checking here on our end, I found that we've received multiple reports from users getting the same issue and this is currently being investigated by our Engineering Team. I have submitted your case as part of the documentation of the said issue."

So, we are still having cross sheet links displaying data that has already been overwritten.

They have offered this as a workaround:

As an alternative resolution for the mean time, you can try to do the following:

Delete the cell linking > cell link once again
Reduce complexity of the Target and Source Sheet by:
Remove unneeded columns
Remove unneeded rows or move/archive row to another sheet \
If you are using Control Center:
Archive completed project rows
Run “Update Reporting” to attempt to manually refresh suspected broken links

Sign in to join the conversation!

Quick Links

Trending discussions

Using single-sign-on with external partners
We want to implement single-sign-on at work and have received approval. However, our IT department wants all external partners to have/use Mayo credentials to log into Smartsheet. Not all of our external partners ever set foot on our campus and don't have our company credentials. I have a couple of questions. Has any other…
Cannot create new Chart from a report
I can create a Chart in Dashboard from sheet well but from Report is not working now. I just try with simple Report (just contain 2 column Primary and Number) but cannot make the chart. Is there any changes recently right, because I haven't worked with Smartsheet dashboard for a long time and I remembered that I could do…
Anyone have the link to register for the Core Product Exam without the Learning Pass.
Cant find this anywhere