Smartsheet Status
https://status.smartsheet.com/Welcome to Smartsheet's home for real-time and historical data on system performance.
For system issue impacting a wide audience, does SmartSheet Support send out communication?
Shirley Romero
✭✭✭
We had a system issue yesterday and it took over 4 hours to get an email response from Customer Service on the ticket I opened with a link on a widespread issue. Is there an escalation process? There are no tags for 'Urgent' that can be used on the ticket comments/responses.
Best Answers
-
They actually have a system status page that you can subscribe to the notifications. I get both emails and text messages. They updated it every 30-60 minutes yesterday.
The issue was widespread and impacted everyone. Hopefully this helps!
Rebekah
-
Smartsheet has a Status Page where you can subscribe to receive immediate alerts when there's an issue occurring site-wide: https://status.smartsheet.com/
Here's a link to the specific incident report with time-stamps from yesterday.
Cheers,
Genevieve
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
-
If you would like a root cause analysis, please keep following-up with your open Support ticket and they will be able to provide this for you once it's available. Some other customers reported a delay in notifications and forms as well while the service recovered (but that was a delay, versus workflows becoming inactive).
Depending on what you have included in your plan, you may have access to a Support phone number if you need to get in touch immediately (see: Overview of Smartsheet support hours and resources).
I hope that helps!
Genevieve
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
Answers
-
They actually have a system status page that you can subscribe to the notifications. I get both emails and text messages. They updated it every 30-60 minutes yesterday.
The issue was widespread and impacted everyone. Hopefully this helps!
Rebekah
-
Smartsheet has a Status Page where you can subscribe to receive immediate alerts when there's an issue occurring site-wide: https://status.smartsheet.com/
Here's a link to the specific incident report with time-stamps from yesterday.
Cheers,
Genevieve
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
-
thank you @Genevieve P. We had residual impact because of this incident. Several workflows became inactive or unable to run. the link specific to this incident stated it was resolved but did not provide the impact or the root cause. We need to know why the system inactivated our workflow. I sent a follow-up email on my ticket yesterday after and I have not received a response. Do you know how I can tag responses urgent on tickets? Much appreciated - Shirley
-
If you would like a root cause analysis, please keep following-up with your open Support ticket and they will be able to provide this for you once it's available. Some other customers reported a delay in notifications and forms as well while the service recovered (but that was a delay, versus workflows becoming inactive).
Depending on what you have included in your plan, you may have access to a Support phone number if you need to get in touch immediately (see: Overview of Smartsheet support hours and resources).
I hope that helps!
Genevieve
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 66.5K Get Help
- 434 Global Discussions
- 152 Industry Talk
- 494 Announcements
- 5.3K Ideas & Feature Requests
- 85 Brandfolder
- 155 Just for fun
- 77 Community Job Board
- 506 Show & Tell
- 34 Member Spotlight
- 2 SmartStories
- 307 Events
- 37 Webinars
- 7.3K Forum Archives
Trending in Smartsheet Basics
- Can I link a Smartsheet report in a form. My form will be for a person to confirm info from a report is correct. So I want the user to be able to view the report while filling out the form.
- I have 4 sheets used by individuals to track their work. I have a report that pulls from all 4 of those sheets to give me a total count of items they listed for the month as well as each line item (de…
- Hi All! Quick question - I am working on a form with a lot of yes or no questions, and I decided to display them as horizontal radio buttons. They are all circles except for one question, which shows …
