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    Alert Someone Workflow Not Working

    ✭✭
    in Smartsheet Basics

    I created a sheet with an automation that alerts someone (names I hardwired into the automation) at a specific date and time. No condition rules. For some reason, it does not work at all. Even when I try to have the notification sent to myself, it does not work. I have duplicated the workflow and even tried to copy the sheet to get it to work. Even after creating a new workflow from scratch I cannot get it to and I don't know why. Has anyone else had this issue? I attached a screenshot of the test notification that still doesn't work.

    image.png

    To add: everyone I tried to send it to has viewer permission of the sheet and access to their Smartsheet account.

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    Answers

    • Community Champion

      @karafulton

      In the automation, when you "Run Now" does it work?

      I created the same automation workflow off the "Remind Someone on a specific date" template:

      image.png

      When I am testing this as Run now, it does send the anticipated message.

      If my answer helped you, please be sure to mark it as Accepted to help future learners locate the information.

      Always happy to work through questions or concerns!

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    • ✭✭

      It does not. It says it runs successfully but doesn't send to my email, nor does it populate the "Last Run" date on the automation.

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    • ✭✭✭✭

      @karafulton

      Do you have multiple workflows on the sheet or even workflows in several sheets influencing eachother direct or indirect.

      I had this a few times. In my case it had to do with Smartsheet detected a deadlock:

      • workflow A was triggered by a change X and does an action which alters Y
      • workflow B was triggered by a change Y and does an action which alters X

      In this case this would result in a deadlock, which was luckily noted by the System, but no message or warnings.

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    • Community Champion

      @karafulton can you trying using the template that I mentioned? Also, have you checked your automation preferences?

      image.png


      If my answer helped you, please be sure to mark it as Accepted to help future learners locate the information.

      Always happy to work through questions or concerns!

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    • ✭✭✭

      @karafulton did you get a resolve to your issue of not receiving "Alerts"? I am having the same issue. I tried "Send to specific people" and "send to contacts in a cell" - the later was the auto created by and I also tried it w/ a contact list column. No alerts were sent in any of the conditions. I have put myself as the first two "Request and Update" so I know the permission settings are accurate as I had receive both of them. If you happened to find a solution, please let me know. Thanks.

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    • Employee

      Hi @CWibben

      Can you post screen captures of your workflow set-up, identifying how it's triggered (e.g. manual change in the sheet or by a date), and circling the blocks that aren't working as expected?

      Thanks!

      Genevieve

      Need more information? 👀 | Help and Learning Center

      こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions

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    • ✭✭✭
      edited 05/31/23

      Thank you @Genevieve P. for your reply. The workflow works good through the Request an approval (Manager) & the Request an update (PR Request approved - CREATE a PO), but the "Alert someone" does not. I've tried adding specific people, chose from contact column, added a condition, and I've turned off all other workflows to be sure there was no conflict. Still no notification was sent. I've used my name in all scenarios, so I know it's not a permission issue as I am receiving all other request/notifications.

      Example of send to a specific people.

      image.png

      Examples of contacts list in columns. I've tried all 3.

      image.png

      Any suggestions?

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    • Employee

      Hi @CWibben

      If it's only the Alert block that's not sending you the email from the same workflow, can you check your Personal notification preferences?

      It sounds like this box may not be checked:

      Screenshot 2023-05-31 at 14.53.35.png


      If this box is not checked and you are the cause of the trigger (e.g. the Trigger of the workflow is when a cell changes, and it's you that makes the cell change) then you won't receive an email.

      Let me know if that was the problem!

      Cheers,

      Genevieve

      Need more information? 👀 | Help and Learning Center

      こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions

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    • ✭✭✭

      BINGO! That worked. Your input was greatly appreciated! Thank you.

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