Users Not Receiving Notifications But Unrestricted Setting Being Used and Other Users Receiving

As title states, I'm using the unrestricted level in workflow settings. Other users not being shared the sheet are receiving without issue, but not this user. I cannot share the sheet due to the data in it, but they need to be able to receive a copy of information submitted through a form. Also, had seen somewhere that a system admin may need to add to a list, well, there's users of the form not on any enterprise/account list, and they still get notifications.

Any ideas why this would be happening, if other users are able to get notifications?

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Andrée Starå

Hi @MATF12

I hope you're well and safe!

There's a known issue at the moment.

I'll get back to the post with the link.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

MATF12

Awesome, thank you, will look forward to it!

Andrée Starå

@MATF12

https://community.smartsheet.com/discussion/108444/update-request-automation-not-sending-to-free-users-despite-unrestricted-automation-permissions

Andrée Starå

@MATF12

You're more than welcome!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

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