Rich Text Formatting in email notifications (and Update Requests)

Humashankar · 12/16/24

Good analysis

Troy G. Biv · 01/15/25

I'd like to see this happen, even if I have to insert the HTML into the template manually.

Jason Tiller · 01/30/25

Please add this Rich Text functionality, which would allow us to format our automatic email notifications. The world uses Rich Text in so many contexts, it is surprising to find areas where it is not used. Even if we have to type in the HTML manually, that would be a great improvement over plain text.

kevin.mecozzi · 02/12/25

It would be nice for alerts to allow things like a hyperlink to resources or an image that is stored as a sheet resource (like an email signature image. I use smartsheet for automated messages to new joiners and it looks very foreign because there are so few options for customization.

BrigitteM · 03/04/25

need to be able to format emails, bold text, bullet points, hyperlinks, etc.

thoughtfirestudio · 03/05/25

Hey Brigitte,

Yeah, the lack of formatting in Smartsheet emails is frustrating. We're working on a "Smart Notifications" feature for our Chrome extension that should fix this - adding support for bold text, bullets, and hyperlinks.

Quick question - is this something you need for the automated notifications, or when you're manually sending updates? Just want to make sure we're solving the right problem.

We're also considering adding saved templates. Let me know if that would be helpful for your workflow.

Thanks for the feedback.

Amiller24 · 03/29/25

There should be the ability to do simple formatting of emails that are sent out via the atomation options. Simple things like using asterisks surrounding text to bold or underline. This is a basic code function of numerous platforms and I think a big gap currently.

Luke L · 04/11/25

Almost three years after the original post, four pages of comments and still no action on this? Pulleeeezzzz pulleeezzzz can you do something about this? Gravity Forms, Airtable, perhaps Monday, they all have this ability baked in.

I appreciate the boldtext.io suggestion that was sent in (page 2 of comments I think), but that's pretty hacky and forces me outside the application to make the fix.

Gayathri Sivakumar · 04/16/25

It will be great if we can style the font with color. underline and bold within the automation message. This will help the users look for these key color/style to take action on their step.

Erin Ridgeway · 04/18/25

Is there any update on the capability to insert rich text into the automated notifications? These are going to our customers and they are very NOT user friendly today even with entering the brackets to insert column data. We really need to see bold text and the ability to make the formatting more user friendly.

IanJB · 04/21/25

This is one of the basic gaps that seem to have been neglected for years and years. As much as I would love the aesthetic improvement from text formatting, I really would love to have working hyperlinks. Formatting would be great as well for a cleaner and clearer user experience. Strange that something like this is put on the backburner for ages. Please put us in the 21st century! 😭

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Rich Text Formatting in email notifications (and Update Requests)

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