Embedded Dynamic Views not populating on Smartsheet Dashboards

Constance.Brock · 05/13/25

I have a bunch of dynamic views embedded into a dashboard. They were all working fine until this afternoon. Now a bunch of users are getting blank white screens where the dynamic view is. I still see everything fine on my end. Any idea what could be happening or how to fix it?

Marcela · 05/13/25

Hello All,

We’re happy to report that the Dynamic View access issue has now been resolved. Thank you for your patience while our Product team worked on a fix.

If you continue to experience any related issues or have any questions, please don’t hesitate to reach out.

Shirley Ho · 05/13/25

We are having issues with Dynamic View out of the blue, they are all showing blank pages. Can non-licensed users use Dynamic View as long as they are given access to?

Darla Brown · 05/13/25

We are having the same issue.

bsikes · 05/13/25

Us as well.

S-Jacob · 05/13/25

Some, but not all, of our users are having this problem as well. I have not been able to figure out a shared trait among the afflicted users but not the spared users.

MHalvey55 · 05/13/25

We are experiencing a similar thing with select users. They are viewing Dynamic Views through a WorkApp. No sharing of the WorkApps or Dynamic Views have changed. Started around 2:00pm CST for us.

MHalvey55 · 05/13/25

We are experiencing a similar thing with select users. They are viewing Dynamic Views through a WorkApp. No sharing of the WorkApps or Dynamic Views have changed today. Started around 2:00pm CST for us.

Constance.Brock · 05/13/25

Same here…I sent direct links to the dynamic view and they can't access that either.

Brittany Drebenstedt · 05/13/25

Same here, very random impacts. All the users are in Shared groups contacts, and as individuals. About half of our users just get a blank page when attempting to open DV while others have no issues.

Marcela · 05/13/25

Hello All!

Thank you for bringing this to our attention! We've determined that the current Dynamic View access issue is caused by a bug and our Product team is working on a resolution. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thank you for your patience.

Marcela · 05/13/25

Hello All,

We’re happy to report that the Dynamic View access issue has now been resolved. Thank you for your patience while our Product team worked on a fix.

If you continue to experience any related issues or have any questions, please don’t hesitate to reach out.

Yellow_Cruzer · 05/19/25

Not resolved on my end, having the same issue, I'm sharing the Dynamic view and people are not able to see the content.

Marcela · 05/19/25

Hello @Yellow_Cruzer

I would suggest that you open a ticket with support.

Embedded Dynamic Views not populating on Smartsheet Dashboards

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