Notifications

 

Discussion List

  • Issues with alerts - not sending 'right away'
    In Using Smartsheet
    I created alerts to be sent 'right away'.  However, we are receiving them via email several hours later - sometimes 12 hours later.  I confirmed that I checked 'email' in my notification settings. Can you please help me figure out why the…
    Answered - Pending Review
    286 7
    Answered - Pending Review 286 views 7 comments Most recent by Genevieve P. Using Smartsheet
  • Notification Trigger 44 Weeks After Date
    In Using Smartsheet
    Hello, I'm trying to set up an automatic notification for training reminders without using helper columns. I'd like to set up the trigger date as 335 days after a specific date (4 weeks before they need to renew). For example, if they rene…
    Answered - Pending Review
    6 2
    Answered - Pending Review 6 views 2 comments Most recent by Janette Using Smartsheet
  • Automation Trigger "When Rows are Changed" not working
    In Using Smartsheet
    I have been banging my head on this. I need to set up a very simple trigger that when a cell is updated, a notification is sent about that row. I am using the "When Rows are Changed" trigger and defining my cell condition, and fi…
    1587 14
    1.6K views 14 comments Most recent by Genevieve P. Using Smartsheet
  • Can automated messages not include the owner's name on the email?
    In Using Smartsheet
    I have a sheet where having the owner's name on the notification is causing confusion so I was wondering if there was a way to remove it? I know that we can set up a licensed account with a generic email address and give it ownership of th…
    Accepted
    10 1
    Accepted Answer 10 views 1 comment Most recent by Andrée Starå Using Smartsheet
  • Assign Workflow issue
    In Using Smartsheet
    I think I've been looking at this for too long and I need help! I received this message "We had additional conditions set up that didn't show disabled, but wouldn't assign on this workflow so we changed them to be OR and apparently it…
    Answered - Pending Review
    31 4
    Answered - Pending Review 31 views 4 comments Most recent by adegeus101536 Using Smartsheet
  • System deleted an automation?
    In Using Smartsheet
    We had an automation set up on a sheet to send a notification to a Teams channel when there are rows added via a form user. This morning one of my colleagues got an email from system.smartsheet.com stating the automation was disabled becau…
    Answered - Pending Review
    25 1
    Answered - Pending Review 25 views 1 comment Most recent by CMathews Using Smartsheet
  • Can chat conversation notification be directed to the report rather than the main sheet?
    In Using Smartsheet
    I have multiple vendor reports created from a master sheet but when I make comments to update them on a sku for the vendor to see and/or respond to, they get an email notification linking them back to the master sheet instead of their indi…
    Answered - Pending Review
    25 3
    Answered - Pending Review 25 views 3 comments Most recent by Pam Dunn Using Smartsheet
  • Can I create a "No-Reply" user within Smartsheet to send external forms?
    In Using Smartsheet
    I am creating several forms and automated email alerts that will go to external resources and I do not want my name attached. Could I possibly create a "No-Reply" user in Smartsheet and transfer the sheets to this user? I under…
    Answered - Pending Review
    15 2
    Answered - Pending Review 15 views 2 comments Most recent by bhealey77486 Using Smartsheet
  • Event Registration - Email Confirmation
    In Using Smartsheet
    I can setup workflow with a condition to send an initial email confirmation once even registration is submitted. How do I setup a 2nd email reminder at 24 hours of event registration date?
    Accepted
    22 7
    Accepted Answer 22 views 7 comments Most recent by Paul Newcome Using Smartsheet
  • "When Triggered" Automations Behaviour
    In Using Smartsheet
    A colleague of mine has sent me a question that has stumped me and has got me thinking my understanding of how automations work has been wrong. She sent me the following: We have automations that are set up to send when triggered that sen…
    Answered - Pending Review
    44 4
    Answered - Pending Review 44 views 4 comments Most recent by Paul Newcome Using Smartsheet