Notifications
Discussion List
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Issues with alerts - not sending 'right away'In Using SmartsheetI created alerts to be sent 'right away'. However, we are receiving them via email several hours later - sometimes 12 hours later. I confirmed that I checked 'email' in my notification settings. Can you please help me figure out why the…Answered - Pending Review 286 views 7 comments 0 points Most recent by Genevieve P. Using Smartsheet
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Notification Trigger 44 Weeks After DateIn Using SmartsheetHello, I'm trying to set up an automatic notification for training reminders without using helper columns. I'd like to set up the trigger date as 335 days after a specific date (4 weeks before they need to renew). For example, if they rene…
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Automation Trigger "When Rows are Changed" not workingIn Using SmartsheetI have been banging my head on this. I need to set up a very simple trigger that when a cell is updated, a notification is sent about that row. I am using the "When Rows are Changed" trigger and defining my cell condition, and fi…
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Can automated messages not include the owner's name on the email?In Using SmartsheetI have a sheet where having the owner's name on the notification is causing confusion so I was wondering if there was a way to remove it? I know that we can set up a licensed account with a generic email address and give it ownership of th…
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Assign Workflow issueIn Using SmartsheetI think I've been looking at this for too long and I need help! I received this message "We had additional conditions set up that didn't show disabled, but wouldn't assign on this workflow so we changed them to be OR and apparently it…Answered - Pending Review 31 views 4 comments 0 points Most recent by adegeus101536 Using Smartsheet
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System deleted an automation?In Using SmartsheetWe had an automation set up on a sheet to send a notification to a Teams channel when there are rows added via a form user. This morning one of my colleagues got an email from system.smartsheet.com stating the automation was disabled becau…
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Can chat conversation notification be directed to the report rather than the main sheet?In Using SmartsheetI have multiple vendor reports created from a master sheet but when I make comments to update them on a sku for the vendor to see and/or respond to, they get an email notification linking them back to the master sheet instead of their indi…
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Can I create a "No-Reply" user within Smartsheet to send external forms?In Using SmartsheetI am creating several forms and automated email alerts that will go to external resources and I do not want my name attached. Could I possibly create a "No-Reply" user in Smartsheet and transfer the sheets to this user? I under…
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Event Registration - Email ConfirmationIn Using SmartsheetI can setup workflow with a condition to send an initial email confirmation once even registration is submitted. How do I setup a 2nd email reminder at 24 hours of event registration date?
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"When Triggered" Automations BehaviourIn Using SmartsheetA colleague of mine has sent me a question that has stumped me and has got me thinking my understanding of how automations work has been wrong. She sent me the following: We have automations that are set up to send when triggered that sen…
