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User Subscription Model (USM) - How's it going?
My company is moving away from Smartsheet. Smartsheet licenses are extremely limited. We recommend exploring alternative tools, particularly options within the Microsoft tech stack such as Excel or Planner. What do you think about those options?
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Unable to Remove a User
Our company has had a fluctuating userbase which I was trying to clean up. I have removed some users, but I need to re-add one which was deactivated months ago. When I try to re-add them, I get an error that reads "User is already a member of your account" I followed the instructions that I need to go to the "Users and…
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User Management - Custom Job Categories
Allow entry of custom job categories. Add new fields to capture a user's business unit and department. These fields should also be included in all user reports. This functionality would be helpful for businesses that cross charge business units and depts for licenses and usage.
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Best Practices for documenting Smartsheet Assets and automations
Looking for ideas on documenting implemented Smartsheet Solutions across the company. We have had a team member leave the company and having difficulty (1) Finding everything she created and (2) how it all interacts.
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Bulk Copy of Access/Permissions
Any time I need to create a new sheet, I find myself entering the shared recipients line by line while referencing another sheet with similar permissions. It would be nice to just have a "copy all permission to another sheet" where we can do a bulk upload of all shared access and validate the list before sharing the new…
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Password Governance
I wish there was a way for Smartsheet Admins to restrict their users from changing account passwords. As the number of users increases, the harder it gets to stop users from messing with the personal settings.
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Discrepancy between Seat Type and User Roles sections
Hi experts, I've been experiencing a couple of issues with the two User sections. User info doesn't automatically update between sections. I've removed colleagues using the Seat Types section, and then find they are still listed on the User Roles side. Is there an update lag? Or must they really be removed in duplicate?…
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Customizable Banner Messaging to Subscribers
It would be great if we could customize the banner displayed within sheets as done by Smartsheet to market new features so that SysAdmins could message to their users without the need to do by emails. Examples: Renewal survey is about to launch, Did you know you can go to our company resource dashboard by doing xxxx,…
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Android app not syncing with web or windows app
The Smartsheet app on my Samsung phone (android) is logging in perfectly and showing all my sheets etc, but when I try and log in to my account on the web or windows app it says I have a trial account and now sheets are showing - what am I doing wrong, is there someway I can get them to sync with my android app??
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Rename correct time zone for UK
Currently the time zone options available in Personal settings > Settings include 'GMT Greenwich' and 'GMT+1 Europe/Lisbon'. I am in the UK and selected the obvious one - 'GMT Greenwich'. Indeed it is the only zone mentioning a place in the UK. It turns out that this zone does not adjust for daylight saving time so gives…