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Transferring ownership across plans
I am trying to transfer the ownership of all assets created by a colleague of mine. However, because his team did not know that our company had an Enterprise account they purchased a Business account and then created an entire business critical dashboard. I am licensed user on our company's Enterprise plan. I need this…
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Sheet Access Report
Hello Smartsheet Gurus, I just pulled my Sheet Access Report and it's missing the Unique Key data point. Is anyone else seeing this when pulling the Sheet Access Report from the Admin Center?
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Workspace Management: restrict creation
In an effort to manage our teams and to keep their projects grouped together, we have individual workspaces for each department. We want these users to have a license so they can create and manage their projects accordingly; however, we do not want them to have the ability to create ad hoc workspaces that our PMO or…
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Option to Toggle off Admins Receiving Access Request Notifications
With the new update rolled out last month, all sheet/workspace Admins now receive access request notifications instead of just the Owner. This is causing major headaches for the large corporation I work for. We have thousands of users and many do need Admin permissions to perform their tasks in workspaces. However, they do…
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Can't See Groups or Users
Anyone else who can't see any groups or users - both screens are empty after multiple refreshes:
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Merged: Bulk remove "Revoke Access to Items"
This discussion has been merged.
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Admin Locked Out After Domain Change – Access Blocked for 2 Months (High Business Impact)
Hello Smartsheet Community, Our company recently went through a domain/email change, and since then one of our team members has been unable to access her Smartsheet account because the previous email tied to the account is no longer accessible. We have attempted several times to update the account to the new email address,…
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User Access Issue - Account Management
In Admin Center under "Seat Types and True-Up", we accidentally set a user to "No Access", so their name disappeared from the list of users. We need to get them back and can't see a way to do it. If we try to manually add the user, it says the user already exists. We tried to call support and they couldn't seem to help…
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Add "Assets Owned" data back to User report
There used to be a column called "Sheets (Owned)" on the user report. This data was extremely helpful for managing users and memberships. Unfortunately, it has since been removed an replaced with "Sheets (Created)". This datapoint is not as valuable because users can transfer their created content to other users. Please…
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How can I disable the “request a license” in Smartsheet?
Hello, Does anyone know how I can disable the “request a license” in Smartsheet? I know it can be done, just not sure how. Thank you!