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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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User Type options for USM Users who already had a provisional period
I'm sure everyone here who have transitioned or about to transition to USM know the model has not been thoroughly thought through and has significant loopholes. We will be converting in October (YIKES!). Can someone who has used the USM True-up page help me answer a scenario question? Scenario: If a user was downgraded to…
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Is there a way to bypass setting up a trial when setting up a new account?
Help! Does anyone happen to know whether there is a way to bypass a trial when setting up an account? I am sure you used to be able to skip past this step - I only want my users to have free collaborator accounts and not have the extra features available when setting up a trial.
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Being Proactive with User Subscription Model User Management
I keep reading Smartsheet articles that refers to the User Type report to best manage our current users as we transition to the USM. The Sheet Access report helps identify who was shared to an asset, who owns the asset and when the asset was last modified. This allows me to put responsibility on the Asset Owners to audit…
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How do I manage Unlicensed Admins and Editors user accounts
I am an admin on our Smartsheet account. When I open the Admin Center page and view the total users in our system, I see nearly 250 users listed as Unlicensed Admins and Editors. When I export the user type report I see that many of these accounts are no longer valid. I would like to "clean up" these accounts, removing…
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Customer Support Needed: Cannot Transfer Ownership on a Deactivated User
A user was deactivated before we transferred ownership of their items. Although the user is listed under "Deactivated", we're unable to transfer ownership because Smartsheet is saying they don't own any items (which is inaccurate based on an older report we downloaded). The email is also no longer active so we cannot…
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Folder (Highlight) Colors within Workspace
I have access to multiple folders within my workspace, like everyone does. I would like the ability to highlight folders. And my highlighting would be exclusive to my account. Others that have access to the same folders would not see my highlighting. The main folder names (mostly created by others), are so similar. I often…
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Wrong Date Showing, Seems to be 4 hours off the difference between GMT and my Time Zone.
As can be seen in the attached screenshot I have data that is brought into the sheet from a web form. A time and date stamp is attached at posting (this time and date is correct) however, the date column beside it that is derived from the function Created is not correct is not. This issue is on all of my sheets and seems…
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full license of Smartsheet issue
If haven't received an invite to access full license of Smartsheet despite my organization having paid for a license.
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Request for Advanced Confidentiality Controls in Sheet Sharing
As someone who works with confidential information stored as attachments within a sheet, I may need to share the sheet with others while strictly controlling access to attachments. Ideally, viewers should be able to see the sheet content but should not be able to take screenshots, download, or save any of the attached…