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User Subscription Model - NEED a static VIEWER ONLY option (interns, temps etc.)
User Subscription Model - NEED a static VIEWER ONLY option (interns, temps etc.) In the new User Subscription Model, what options exist if we need a user to ALWAYS ONLY be a VIEWER ONLY? Meaning no action can make them become an Editor/Provisional Member. This new User Subscription Model leaves the department that pays the…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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Taking the gloves off - Smartsheet customer service sucks especially with USM
I'm EXTREMELY annoyed by Smartsheet customer support as it comes across as incompetent and does not actually address my issue. So, I'm posting it here to get attention. I currently have 3 licenses on a business plan on the non-USM model. I received the 45 day notice, but that Smartsheet wants to charge for 4 licenses. I…
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Stopping current users from automatically adding new users to Smartsheet
Hi all, Currently on a business plan. How do I stop current users from sharing sheets with other users who have not been officially onboarded into the system by admin? This is driving up our license count and I am trying to stop this from happening. Is this even possible or is it one of Smartsheet's "quirks" (this is…
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Option to Toggle off Admins Receiving Access Request Notifications
With the new update rolled out last month, all sheet/workspace Admins now receive access request notifications instead of just the Owner. This is causing major headaches for the large corporation I work for. We have thousands of users and many do need Admin permissions to perform their tasks in workspaces. However, they do…
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Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
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Relation compte .eu / .com
Bonjour, J'ai un compte .eu et je souhaite communiquer et partager avec mon client qui est en .com. Je n'ai pas la possibilité d'ouvrir ces sheets avec mon compte … Est-ce qu'il y a une solution ? Sinon, est-il possible de basculer mon compte .eu en .com sans perdre l'intégralité de mes sheets, automatisation, mise en…
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User Type options for USM Users who already had a provisional period
I'm sure everyone here who have transitioned or about to transition to USM know the model has not been thoroughly thought through and has significant loopholes. We will be converting in October (YIKES!). Can someone who has used the USM True-up page help me answer a scenario question? Scenario: If a user was downgraded to…
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Is there a way to bypass setting up a trial when setting up a new account?
Help! Does anyone happen to know whether there is a way to bypass a trial when setting up an account? I am sure you used to be able to skip past this step - I only want my users to have free collaborator accounts and not have the extra features available when setting up a trial.