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Add Last Paid Activity Date to the Seat types and true-up page
It would be extremely helpful to see the "Last Paid Activity" date directly on the "Seat types and true-up" page rather than having to refer to the Seat Type report. The page currently shows "Last activity (view, comment, edit, or create)", but since the paid subscription requirement is based on direct actions only, not…
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How to merge two accounts into one.
I have a free/provisional account and a fully paid account and need to merge them into one account.
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Plan & BIling
Hi, Currently i'm on business plan, and i have 2 paid users, I've converted 3 more users into paid users from provisional membership, please clarify the below points it's very confusing. 1. in attachment 1 it says 0 of 2 members, 2. in attachment no.2 it shows Billable seats 8 and purchased member seats 5, additional seats…
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Billing Projection
All, Inquiring about breakout of 'Project Contract' to populate evenly across months based on 'Last Day of Start Month' & 'Last Billing Period.' Ex: Project Name 24006 would show $113,915 in June, July, and August to equal $341,745. Perhaps an added column in sheet is needed, that already has the even split sum. Attached…
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How can I escalate an issue?
Last week my company upgraded their account to 'Business' as Teams has discontinued, and we wanted to add a seat for a new starter. We have paid for this with invoice sent to us, yet there has been no change to our Smartsheet account and it is still asking us to upgrade. We have also paid TWICE due to this. Many tickets…
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Cannot renew my Smartsheet Business plan!
Hi It's been well over an hour and every time I try renewing my Smartsheet Business plan, the following error message appears "Sorry we ran into an error" I tried renewing my plan using different payment methods but nothing worked. Can someone please help? All my work is stuck because of this non-sense experience. Thanks
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Need to cancel a charge made for subscription
I have made a business subscription on a personal credit card by mistake. Can I get the charge cancelled, and I make the transaction again on a company credit card?
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Account payment past due but can't sign in to pay on admin account, no contact from support number p
Admin tried to sign into account and is not about to access to sign in to go to billing to pay and no other supports have been able to get ahold of
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How to pay my Smartsheet plan bill manually
Hi Can someone please guide me on how I can pay my Smartsheet bill manually? For some unknown / technical reasons my payment auto-debit was due yesterday, but it failed. Now I want to make the payment immediately, instead of waiting for the auto-debit process to recur. Frankly it's very frustrating, and I'm unable to…
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Refund Requested -- No Case # OR Submission Ticket # given
I was laid off from a previous employer and had a recurring annual subscription with my personal card. I was charged for this subscription again March 4th. I contacted March 4th as well as today March 10th for assistance or to get a ticket #. No luck. To be clear. I have zero access to this account being charged and it is…