-
Account payment past due but can't sign in to pay on admin account, no contact from support number p
Admin tried to sign into account and is not about to access to sign in to go to billing to pay and no other supports have been able to get ahold of
-
How to pay my Smartsheet plan bill manually
Hi Can someone please guide me on how I can pay my Smartsheet bill manually? For some unknown / technical reasons my payment auto-debit was due yesterday, but it failed. Now I want to make the payment immediately, instead of waiting for the auto-debit process to recur. Frankly it's very frustrating, and I'm unable to…
-
Refund Requested -- No Case # OR Submission Ticket # given
I was laid off from a previous employer and had a recurring annual subscription with my personal card. I was charged for this subscription again March 4th. I contacted March 4th as well as today March 10th for assistance or to get a ticket #. No luck. To be clear. I have zero access to this account being charged and it is…
-
Multi-License Requirement
Has anyone else run into the new requirement in Smartsheet to have anyone you have built a Smartsheet to have a paid account under your license? Smartsheet wants $9,000+ for the users I have built sheets for or assisted on. This is insane. This will be the end of me recommending Smartsheet as a solution for clients.
