I've tried to raise a support query, but can only find a route through the AI chat bot. However this has failed to raise a support call on my behalf. The first time it said it logged something but i never got email confirmation nor is anything logged in my cases. I tried again but "something went wrong" so it asked me to try again, which I did, but this time it failed once more and suggested I send an email to support@smartsheet.com. I sent the query as suggested, only to receive an automated email telling me my case is closed and that the email address is no longer in use.
The chat bot couldn't direct me to a support form, nor can I see any way to log a case through the website, and I've just been redirected in circles back to the bot which doesn't work
This is a terrible backward step compared to the support we used to enjoy from Smartsheet. I can't post my sepecifc case on a public board. Please could someone get back to me with a route to resolve my billing query.
