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Calling for Support
I'm pretty sure I'm not posting this discussion/question the correct way, so if I need to submit this differently please feel free to do it for me or tell me how to enter this. Has anyone taken issue to getting AI support when calling the help desk? I've had some troubleshooting issues lately and while usually I can find…
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Introduce yourself & get to know your peers!
Hi there, Get to know other members in the Community and take a minute to introduce yourself in the comments below. Feeling at a loss for words and need a little inspiration? Tell us where you’re from, your role, how you use or hope to use Smartsheet and a fun fact or two about yourself. (We love to learn about your…
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Custom Column View Templates
Is it possible to save custom views for columns? I would like to be able to show, hide, sort, and order columns via a template. I am able to filter based on specific conditions but I also need to be able to view the data a specific way.
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Complete % calculation issue
I’m having an issue with the % Complete roll-up in Smartsheet. In the File Storage parent row (line 10), two out of the three child tasks are marked 100% complete, but the parent row is still showing inaccurate % instead of calculating the summary correctly. Could you help check why the parent row is not calculating…
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Celebrate our newest Community Champions! [February 2026] 🏆
It's a big day! If you attended one of our Jumpstart 2026 Festival virtual events last week, you got the early scoop, and now we're singing it from the rooftops: New Community Champions have joined the program! Please give claps, snaps, or taps to: @Alan Miller 11 @Akblevins @AngB789 @Cassi @Cayla Davis @Eric B. @Jgorsich…
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How to get support on a Pro plan
After having been an advanced business account user for a long period I took a rest from Smartsheet and cancelled my account. Recently, I signed up again as a single Pro user, paying annually in advance, which ought to provide web-based ticketing support. Unfortunately, Smartsheet fails to recognise ownership of my account…
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What formula is best to summarize dropdown lists by options?
Hello, I have multiple surveys with drop-downs that I need to summarize and create a dashboard. I need to know the number of times each option was selected. Can someone help me figure out the best way to do this? I am new and still haven't learned formulas. Thanks in advance for the help!
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DAY 3 - Jumpstart 2026 Festival: Intermission ⏸️
Can you believe we're halfway through Jumpstart 2026? With one virtual event in the books, let's take this "Intermission" post to hydrate (always important) and look at the great memories we've made together so far. 1) Check out the Soundcheck post from from Monday for a refresher of what this week is all about. 2) We had…
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Welcome to the online Smartsheet Community!
https://youtu.be/NLinzZb6iwk?si=_hi2DROZxmP8bdnE This is YOUR space to connect with people around the world who are driving achievement at work with Smartsheet. We’re so excited you’re here! (Learn about the supportive and helpful culture of our community by reviewing Community Guidelines or take a look at our full site…
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[GIVEAWAY CLOSED] [RECAP] Jumpstart 2025: Celebrating Community + BONUS chance to win swag!
There’s no better way to kick off a new year than with Community! On behalf of the entire team, thank you all for joining us at Jumpstart 2025 with Community during one of the two showings. We got to look back at everything we accomplished together while peering ahead at so many exciting things to come, including our 10…