Update your Community email address or password

Genevieve P.

Email Address in Community

The online Community uses either your Smartsheet or Brandfolder account to authorize access to the Community. 

Password Reset

Because you use your existing Smartsheet account to log in to online Community, you must change your password through the Smartsheet application.

For more information about how to do this, see Change and Reset Your Password.

Migrating Badges & Points

If you have a new Smartsheet account and wish to migrate over all your old badges, conversations, and points from one account to another, you will need to reach out to our Moderation team while you still have access to the original email address. 

1. For privacy reasons, we will need the old account to confirm that the data can be migrated and this email can be deleted from the Community.
2. Once we have confirmation from the old account we can delete the email and replace it with your new account email.

To begin this process, Report this post using the flag icon with your current account (the one to delete) and provide us with your new email address.

We will reach out in a private message with next steps.