Update your Community email address or password

Genevieve P.

Email Address in Community

The online Community uses either your Smartsheet or Brandfolder account to authorize access to the Community. 

If you need to associate your current Community profile with a different Smartsheet or Brandfolder login, please use this form:

📝 Update Community Profile Email form 

Notes to consider

• The earlier you follow this process, the better!
  
• For security reasons, we will need the old account to submit the form and request the update. This prevents other members from taking over your profile.
  

Migrating Badges & Points

If you no longer have access to the old email, we may be able to help match up some badges and points to a new profile, but cannot guarantee this (some badges are action-based).

Please use the form above to provide us with the old profile email address and we'll contact you in a private message clarifying what we can or cannot transfer.

Password Reset

Because you use your existing Smartsheet account to log in to online Community, you must change your password through the Smartsheet application.

For more information about how to do this, see Change and Reset Your Password.