-
New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
-
Custom Form Validation - blocked unless data entered specific to personalized format
Is there anyway that I can block a field unless the user fill out properly? Context: I have a field in my form where the user should complete with the name of the file, but this name should not have spaces between it. If you need spaces between, you should use hyfen or underscore. (e.g. "map_of_brazil-flyer-english").
-
New USM Alternative
I think I'm not alone when I say that the new USM roll-out has been nothing short of a nightmare. aside from the technical issues plaguing the Admin side of things, which I know you are working on, the model itself is simply ridiculous. It is difficult to manage and takes control over who gets a license and who doesn't…
-
Upgrade not working
I recently upgraded my profile to pro user, but previous files are still showing as read-only. I've tried logging out and in / change browsers, which none of which worked. Can you help advise?
-
How can I escalate an issue?
Last week my company upgraded their account to 'Business' as Teams has discontinued, and we wanted to add a seat for a new starter. We have paid for this with invoice sent to us, yet there has been no change to our Smartsheet account and it is still asking us to upgrade. We have also paid TWICE due to this. Many tickets…
-
Upgrade from free trial to Corporate account - where are my sheets?
Morning everyone, I have used the same corporate email address for both my free trial and now for my licensed account, but cannot see any of my sheets? I used the web-based app for my trial and have now downloaded the desktop app for Windows, but when I log into the Windows desktop app my Smartsheet area is blank?
-
Automated Response on License Requests
Since we, as Admins, cannot turn off the Updated User Requests, can there be a way to create an automated response with information on the policy our company has developed for obtaining a Smartsheet license? This could include any links to a request form with built-in approval automation. Thanks