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New USM Alternative

Kelly Ospina
Kelly Ospina ✭✭✭✭✭✭

I think I'm not alone when I say that the new USM roll-out has been nothing short of a nightmare. aside from the technical issues plaguing the Admin side of things, which I know you are working on, the model itself is simply ridiculous. It is difficult to manage and takes control over who gets a license and who doesn't away from the business. It also creates a lot of unnecessary work to manage the provisional members. For a platform that exists to help create efficiencies, it is ironic you went with such an inefficient and badly designed user subscription model.

As you work toward addressing the issues that many of us are experiencing, I would like to suggest an alternative. Namely, that you divide users into three categories. Creators, Editors and Viewers. The Creators are the current "members." Editors are the former free collaborators, but no longer free. Viewer would continue to be the only "free" option. The Editor level would have a lower price point than the Creators. The "creating a membership by sharing" would go away entirely, and any billable change to a membership would have to be granted by a System Administrator.

I believe this would be a better compromise between your needs and the needs of the customer.

27
27 votes

Idea Submitted · Last Updated

Comments

  • I agree with Kelly Ospina's suggestion of three licensing levels of Smartsheet access. I used to love using Smartsheet as a work tool. Now I hate it. It isn't user friendly and there are a lot of channels to go through to get work done because of being made a provisional member. I used Smartsheet a lot and enjoyed creating and tracking forms and registrations for events I planned. I could create forms and email the links to our prospective attendees. Then I could log in and see who registered quickly. Now I have to ask a paid member to create the form and report back to me where we stand. Its time consuming and ineffective. I would love to be able to create and edit again but you have made it cost ineffective. Please consider this change for our company. We have been long time customers.

  • Kelly Ospina
    Kelly Ospina ✭✭✭✭✭✭

    For those who have upvoted or commented, PLEASE share this with others and ask them to do the same. The squeaky wheel gets the oil and I know we're not alone in our loathing of this new user model. Also, I am sure I'm also not alone in feeling very concerned that my company is going to lose patience and pull the plug on Smartsheet entirely. I've been using the software since 2015 and have advocated for it ever since. It's fantastic software, but is it good enough to overcome the negative implications of this poorly designed user model? That's debatable.

  • Agree, the new USM sharing permission based is not sustainable, there are hardly control over access right and budget.