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The new seat type report is available for System Admins!
August, 25, 2025 To eliminate customer confusion between the separate User List and Seat Type reports, we have launched a new, consolidated report to serve as a single source of truth for seat management. This unified view combines all important permission and usage information, adding key billing dates to make it easier…
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User Identification to Site
Provide method within Admin to identify a User to a particular site. This is helpful when administering multi site users. I would like the User.csv output to contain the site that the user is assigned to. It would also be helpful to sort users by site in Smartsheet.
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Being Proactive with User Subscription Model User Management
I keep reading Smartsheet articles that refers to the User Type report to best manage our current users as we transition to the USM. The Sheet Access report helps identify who was shared to an asset, who owns the asset and when the asset was last modified. This allows me to put responsibility on the Asset Owners to audit…
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Form has a contact list field, for the contacts are not pulling into the form
Hi, We created a form to take in change request. The sheet has a column 'Interested Party" and this is a contact list. When i am in the sheet, i can start typing a name and the contact list based onthe spell comes up. This does not work the same in the form. Is there a setting that I am missing?
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Users Removed from a Smartsheet Account but in a Company Created Distribution Lists Shared to Assets
I know Distribution Lists (DL) are discouraged and we continue to try to prevent users from using them, but there is no way to best manage this. We are currently on the legacy subscription plan but preparing to convert to USM so cleaning up our user lists REMOVING inactive and termed employees through the Admin Center:…
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Populate a contacts drop down list when adding a new user to a group.
We have a sheet with a contact list drop down. What we would like to do is have the user's first and last name with their email address added to this drop down list when the account is created and added to the Everyone group. Has anyone else looked at this option?
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Trying to update a user's email address.
User email changed but when I try to remove and readd with correct address it adds the old one again. I've removed her several times and Smartsheet seems to remember the old email and won't allow me to add the new one.
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CountIFS contact is in a contact list
=COUNTIFS({TEST Range 1}, ="*Name*", {TEST Range 6}, ="DO") Hi all, this is a helper sheet used to get the counts of different conditions. Test Range 1 is a contact list that can contain multiple contacts, how can i make it so that i can check if "Name" is in the list. It is currently returning 0 when it should be finding…
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User List not matching from API and User type report
We wanted to report a discrepancy we had observed in the list of users we are obtaining from the Smartsheet List users API and the User type report generated in Smartsheet. We observed that a lot of users that were being coming in the API response were not in the User type report and also Vice Versa. We are using OAuth…
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Bridge: How to automatically add users to "Licensed Users Group" or "Other Users Group"?
We're trying to maintain a "group" of users in our Smartsheet instance who are Licensed, so that we can use Smartsheet to share Licensed-user dashboards with them. And if they're not licensed, they would go into "Other Users Group" for a dashboard highlighting features available to free users. Currently, we intermittently…