Do I need to update Contact List options when adding alternate email addresses?

jmhoward

Hi there — We acquired several companies a few years ago and kept the companies' email domains as part of our system. We've verified these domains on our Smartsheet account.

However, we now want all the members on our account to use our main email domain. I updated the affected users, who confirmed their main email addresses. I then swapped the primary email address to the main email domain and the other domains are now listed under the alternate email address section.

Do I need to now update any contact list that use the old email addresses, which are now alternates, to the new main email domain? For example, if a task is assigned and the contact list has the alternate email address, does that affect anything? (Note that the alternate email addresses are still active; we just want everyone using the main domain for Smartsheet in preparation for SAML.)

Thanks!

Jackie

AravindGP

Hi @jmhoward

Email addressed in Contact List columns in a sheet are independent of the email addresses in the account. You can even add email addresses of users who do not have a Smartsheet account and get updates to your sheet through update requests. So, it doesn't automatically change due to a change in the primary email address of the user.