ServiceNow SaaS licensing integration with Smartsheet
Hello Community,
We have successfully established the connection with ServiceNow. However, when attempting to pull user subscriptions from Smartsheet, we encountered an issue where
only some users' subscriptions were retrieved, not all. Subsequently, an error occurred indicating:{"errorCode":1013,"message":"The operation you are attempting to perform is not supported by your plan.","refId":"6286810356096497997"}
We kindly request your assistance in resolving this issue. Could you please advise on the necessary API permissions that need to be granted in Smartsheet
to ensure we can pull all user subscriptions data?
Answers
-
Are you using a Smartsheet token from a Smartsheet system administrator?
I assume from your note that the integration is setup in ServiceNow, and it's reaching out to the Smartsheet endpoint to get data, right?
What Smartsheet endpoint are you using?
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.6K Get Help
- 433 Global Discussions
- 136 Industry Talk
- 465 Announcements
- 4.9K Ideas & Feature Requests
- 143 Brandfolder
- 147 Just for fun
- 63 Community Job Board
- 466 Show & Tell
- 32 Member Spotlight
- 2 SmartStories
- 298 Events
- 36 Webinars
- 7.3K Forum Archives