ServiceNow SaaS licensing integration with Smartsheet

Koushik

Hello Community,

 

We have successfully established the connection with ServiceNow. However, when attempting to pull user subscriptions from Smartsheet, we encountered an issue where 
only some users' subscriptions were retrieved, not all. Subsequently, an error occurred indicating:{"errorCode":1013,"message":"The operation you are attempting to perform is not supported by your plan.","refId":"6286810356096497997"}
We kindly request your assistance in resolving this issue. Could you please advise on the necessary API permissions that need to be granted in Smartsheet 
to ensure we can pull all user subscriptions data?

Brian_Richardson

Are you using a Smartsheet token from a Smartsheet system administrator?

I assume from your note that the integration is setup in ServiceNow, and it's reaching out to the Smartsheet endpoint to get data, right?

What Smartsheet endpoint are you using?