Hello,
I have a workflow where, when a team member checks a checkbox, Smartsheet automatically sends an email to themselves containing merge fields that are used as a customer email draft.
The challenge is that this activity typically happens on a deadline day, and a team member may need to generate 30 or more of these emails at once.
We're running into two issues:
- When multiple checkboxes are selected, Smartsheet combines the notifications into a single truncated email. This doesn't work well for our use case because each email is intended to be a unique, customer-specific template that can be reviewed and sent individually.
- When more than approximately six notifications are generated at once, the message content is often omitted entirely, making the email unusable.
Has anyone else experienced this issue, and are there any known workarounds?
Right now, the only workaround that we have is to batch 6 at a time and wait till those messages come in and then work on the next batch which is very time consuming and inefficient.
It would be great if Smartsheet provided an option to opt in or out of notification bundling/truncation for automated emails, especially for workflows where each notification needs to remain a separate message.
Thank you,
Jonathan
