Upstream Connect Error for Get Sheet

Question

This morning around 7:50AM central, we started having some routine API calls to get a sheet get stuck. A response from Smartsheet never seems to be returned, but I do get this error from the call (I'm using Powershell)

Invoke-RestMethod : upstream connect error or disconnect/reset before headers. reset reason: connection termination

We have a third party whose environment is completely separate from ours, and they also appear to be having issues.  Sometimes the calls seem to work OK, but most of the time they seem to be having some issues.

Anyone else noticing anything this morning?

Thank you!

Paul Newcome · Answer

At least they know about it and are working on it. That's a step in the right direction. Thanks for the update!

bsikes · Answer

I had a chat support agent indicate there was a recently discovered issue with no ETA on a fix.  I will say things have started responding consistently in the last 10 minutes or so, but I would love to have seen a resolution to know the issue is past us.

Paul Newcome · Answer

I have had a few API calls time out today as well but no indication of exactly what is going on.