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We have just onboarded a customer that we want to track their IT service tickets using Smartsheet. There are two key Service Level Agreements that we need to managed to. The customer would like automated alerts generated at 4 and 8 hours. Is there a way to set up alerts based on hours vs. days?
Thank you!
Hi,
Within Smartsheet... no. The native support for time is practically non existent. I'd suggest using Zapier to accomplish what you've described:
Kind regards,
Chris McKay
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