My customer needs answers and this is the first one

Baz

Hi Smartsheet Community , a customer of mine with whom I share all the work we complete on their behalf is asking the below question ,

Where can I find the answer to this question below please ?am getting no answers for Smartsheet direct

‘I’m currently reviewing some of the detail in our Business Continuity Strategy document which is used to determine if the Recovery Time Objective (max time for system to be back on line after an interruption) and the Recovery Point Objective (latest point before the interruption that the system data must be recovered to) required by the business for all our key systems is achievable based on the internal capabilities of that system and/or the contractual agreement in place with our provider ?

 

Help on this would be greatly appreciated

Andrée Starå

Hi @Baz

I hope you're well and safe!

Look here, and see if you can find what you need.

https://www.smartsheet.com/legal

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

@Baz

https://www.smartsheet.com/trust/reliability

Baz

Hi Andree , still cannot find answers to the very specific questions my customer has , but do appreciate your help

Many thanks Barry

Andrée Starå

@Baz

Happy to help!

What are the answers that you're missing?

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Baz

If there is an interruption to Smartsheet ie the system is down , what is the max time for the system to be back online ? and when it is back online what is the latest point before the interruption that the system data will be recovered ? cannot find this anywhere in the service agreements

Andrée Starå

@Baz

I am looping in @Genevieve P. , who either has the answers or might be able to forward the questions to someone who knows.

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Baz

Much appreciated Andrée , thank you , regards Barry

Genevieve P.

Thanks for the tag, @Andrée Starå!

@Baz If you have questions after reviewing content in the Trust Center, please reach out to the Security Team by using the button at the bottom of the Trust page:

https://www.smartsheet.com/trust

Cheers,

Genevieve

Andrée Starå

@Baz

You're more than welcome!

Andrée Starå

@Genevieve P.

Sure thing! Thanks!