Contact list displays email instead of name

I have a sheet where the "Assigned Technician" contact list field will populate the user's email address instead of their name. I have edited the contact to include the name, I have re-added the user to the contact list by using "+Add New" in the edit contact field, and I have updated my personal contact list under settings.

This has happened for only two users so far, I think I was able to fix one by the "+Add New" technique, but the second still saves as email address initially, it will save with the name only after editing it.

How can I fix this to ensure the name always appears?

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Accepted answers

Mike TV

@Phil E

Try some of the solutions in this thread, especially the final post if you're seeing 2 user accounts for one person:

https://community.smartsheet.com/discussion/54751/assigned-to-shows-email-address-not-name

All comments

Mike TV

@Phil E

Try some of the solutions in this thread, especially the final post if you're seeing 2 user accounts for one person:

https://community.smartsheet.com/discussion/54751/assigned-to-shows-email-address-not-name

Phil E

@Mike TV

Thank you. It looks like it was simply missing information on the user's profile. One user has filled this out and it appears to be populating. I'll know more tomorrow about the other user as he is a night shift user.

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