I cannot publish my workapp

muyi

I had some update on my workapp and try to publish them.But nothing happens when click the publish draft, it still shows my workapp is "live with saved draft". the new update wasn't applied, thanks

Andrée Starå

Hi @muyi

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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oliviafrench

@muyi Hi! I was wondering if you found a solution to this? I am having the same issue with my work app.

Genevieve P.

Hi @oliviafrench

I would try signing out of all instances of Smartsheet, ensuring your internet connection is strong, then signing back in and trying again. If this hasn't helped, please do open a Support ticket as Andrée suggested with a video recording of the issue.

Thanks,

Genevieve