Ask questions about the core Smartsheet application: Sheets, Forms, Reports, Dashboards, and more.
I have a user who is unable to access a specific Smartsheet environment. When entering their email address, they are consistently redirected to a different organization's SSO login page instead of the intended Smartsheet instance. This behavior persists even after clearing browser cache/cookies and testing in an…
We have seen an increase in spam entries from our public forms. I have reCaptcha and "Restrict speak-to-fill" enabled. Hopefully this would help but is there anything else I can do to prevent this?
I am extremely frustrated and disappointed with my current Smartsheet experience. I have paid for a Pro subscription, I am the owner and administrator of my account and sheets, and I have confirmed I am logged into the correct account. Despite this, Smartsheet is not recognizing my Pro subscription, and I am unable to…
Is there a way to revert to the old dashboard look and feel. The new dashboards do not look good at all. There is no way of knowing if there are additional items in the widgets until you scroll over one to learn there is more to it since the vertical bar doesn't show. We have hundreds of dashboards and they will all need…
I created a sheet to track employee time. The employee submits a time request and the supervisor approves through an update request. The amount of time requested is added to a text field column and I have set the decimal place in this column to 0.00 multiple times. However, the grid keeps reverting back to the tenth place…
Hi, For our account we cannot access the admin center, and don't know which account has access - how do we solve this?
Please assist me, I am having trouble with my smartsheet, I am on a paid pro plan, with 5 paid members, but neither I or my members can access or edit sheets. When I try to share the sheet, it says that I only have viewer access. My team members cant access the sheets at all. I renewed my subscription recently and it seems…
Hello all, I'm having an urgent issue with a notification workflow. It worked at first, but didn't trigger on all the rows that it should have — and now, instead of the message it should be sending, I'm only getting a weird batched summary email that shows the changes that were made to the sheet. (See screenshot) The…
Morning Community! Has anyone else been experiencing this issue with document generation? I have reached the last step in settings, and when I click done to go to mapping, I receive this error. It's not a super helpful error since it doesn't really tell me anything and the link provided is broken. Anyone else having…
When i try to send or print the timeline view instead of showing the progression bars like they do on the screen it only send the data entered and not a graph type view to print. Is there a way to do this. I am using a mac platform if that helps.
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