Transfer Ownership Request - No Longer Valid

Deborah Stoneman

We are transitioning ownership of files from a specific-user account (my account) to a pmosmartsheet admin account.

1. Added pmosmartsheet admin user as an admin to workspace / file
2. Selected Make Owner in pmosmartsheet admin user permission drop down
3. Received message the email was sent
4. Received ownership transfer email in pmosmartsheet admin user inbox
5. Clicked link to accept the ownership transfer
6. Received message, "Workspace ownership request invalid - This workspace ownership request is no longer valid." NOTE: The same thing happens for a file.

Any tips / suggestions to troubleshoot this issue?

Ipshita

@Deborah Stoneman Ideally what you are trying to achieve should work on its own. I suggest opening a ticket with Smartsheet support https://help.smartsheet.com/contact if the error doesn't get resolved.

Hope this helps!

Cheers,

Ipshita

Ipshita

@Deborah Stoneman Ideally what you are trying to achieve should work on its own. I suggest opening a ticket with Smartsheet support https://help.smartsheet.com/contact if the error doesn't get resolved.

Hope this helps!

Cheers,

Ipshita