Transfer Ownership Request - No Longer Valid

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We are transitioning ownership of files from a specific-user account (my account) to a pmosmartsheet admin account.

  1. Added pmosmartsheet admin user as an admin to workspace / file
  2. Selected Make Owner in pmosmartsheet admin user permission drop down
  3. Received message the email was sent
  4. Received ownership transfer email in pmosmartsheet admin user inbox
  5. Clicked link to accept the ownership transfer
  6. Received message, "Workspace ownership request invalid - This workspace ownership request is no longer valid." NOTE: The same thing happens for a file.

Any tips / suggestions to troubleshoot this issue?

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