Managed Resources Error When Allocating to a Plan

edited 07/05/23 in Resource Management


We've added managed resources to Resource Management - they are clearly visible

They are also clearly visible in our Smartsheet Account.

The Smartsheet plan in question is linked to Resource Manager and is visible there.

We can allocate the projects to Managed Resources in the Resource Manager Schedule View

When we try to use the Resources icon in the plan to add the Managed Resources we get the following error:

"This user is not part of your Smartsheet organisation"

However, the screen grab clearly shows the users listed in the organisation (note: I've concealed their names for privacy reasons).

I waited 48 hours before attempting to apply the resources to make sure it wasn't a delay in sync'ing.

Any advice would be much appreciated.

Many thanks