Log In ISSUES
SAML Authentication error causing inability to log into my work smartsheet account.
Answers
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I hope you're well and safe!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I agree with @Andrée Starå - this sounds like an issue best resolved via 1:1 Support where you can share personal information.
In the meantime, I would recommend going through the possible causes for an error like this listed in this Help Article: Error: SAML authentication not supported
Potentially try accessing Smartsheet via incognito mode or another browser to see if that helps, making sure you're using an email address that has an account associated with your company's plan.
Cheers,
Genevieve
