Log In ISSUES

Dominic Ritter

SAML Authentication error causing inability to log into my work smartsheet account.

Andrée Starå

Hi @Dominic Ritter

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Dominic Ritter

I agree with @Andrée Starå - this sounds like an issue best resolved via 1:1 Support where you can share personal information.

In the meantime, I would recommend going through the possible causes for an error like this listed in this Help Article: Error: SAML authentication not supported

Potentially try accessing Smartsheet via incognito mode or another browser to see if that helps, making sure you're using an email address that has an account associated with your company's plan.

Cheers,

Genevieve