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I have stopped using Smartsheet for 18 months. I have written to their financial department. Go on invoicing me and taking my money out.
Stop cheating my money and my company please
Hi @JTB
Thanks for letting us know about your concerns. I was able to confirm that the Smartsheet account associated with this Community log-in has been cancelled since October 17th, 2022, with no payments after this date. The payments prior to October were set up through PayPal account as a monthly subscription, able to be cancelled directly at any time.
Here's more information about cancelling a Smartsheet plan or account: Options for canceling a Smartsheet account
If I've misunderstood your situation, please do let me know: I would be happy to connect you with the correct department to handle your request. If you have an ongoing conversation with Finance, it would be helpful to know your ticket number so I can follow-up on your behalf.
Thank you,
Genevieve
How does one go about finding out who our account representative is? I also need to update our contract owner information as well as the billing contact information as both individuals no longer reside at the company. Thank you in advance!!
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