Outlook 2016 - Cannot authenticate smartsheet in outlook 2016

I have installed the smartsheet plugin for office 365. I can authenticate the plugin via the browser version and use the app, but am getting permanent hang when trying to authorise the desktop version.

I get as far as the allow/deny screen, then I get stuck on:

https://smartsheet-outlook.herokuapp.com/outlookapp/closeMe

Once i click 'allow.'

The working icon just continues in outlook..

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Comments

Kara Lumley

Hi Luke,

I'd suggest contacting support@smartsheet.com for help!

Best,

Kara

smchargue

I'm having the exact same problem. works with OWA, not with Office 2016 desktop. After "allow" just get a spinning working icon, with no indication of what the issue is.

Marie-Hélène Bouchard

Hi!

I'm having the same problem with Office 365. Did you got any clue from support center? I called them this morning but still waiting.

Thanks!

Dan Arildson

A fix has been rolled out to address this issue. Please contact Smartsheet Support if you have issues logging in to the Outlook add-in.