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Outlook 2016 - Cannot authenticate smartsheet in outlook 2016
I have installed the smartsheet plugin for office 365. I can authenticate the plugin via the browser version and use the app, but am getting permanent hang when trying to authorise the desktop version.
I get as far as the allow/deny screen, then I get stuck on:
https://smartsheet-outlook.herokuapp.com/outlookapp/closeMe
Once i click 'allow.'
The working icon just continues in outlook..
Comments
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Hi Luke,
I'd suggest contacting support@smartsheet.com for help!
Best,
Kara
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I'm having the exact same problem. works with OWA, not with Office 2016 desktop. After "allow" just get a spinning working icon, with no indication of what the issue is.
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Hi!
I'm having the same problem with Office 365. Did you got any clue from support center? I called them this morning but still waiting.
Thanks!
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A fix has been rolled out to address this issue. Please contact Smartsheet Support if you have issues logging in to the Outlook add-in.
Thanks.
Dan
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