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Outlook 2016 - Cannot authenticate smartsheet in outlook 2016

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Luke Cudmore
edited 12/09/19 in Archived 2017 Posts

I have installed the smartsheet plugin for office 365.  I can authenticate the plugin via the browser version and use the app, but am getting permanent hang when trying to authorise the desktop version.  

I get as far as the allow/deny screen, then I get stuck  on:

https://smartsheet-outlook.herokuapp.com/outlookapp/closeMe

Once i click 'allow.'

The working icon just continues in outlook.. 

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