Workflow emails not sending to certain end users but works for others

Rebecca B

Hello,

We have a multi-step workflow set up to track an initial request all the way through to quote approval from the requestor. The automated approval emails work for some requestors but not others. Any idea if this is a Smartsheet error or possibly something with out IT department?

Andrée Starå

Hi @Rebecca B

I hope you're well and safe!

Do the users receive the notification inside Smartsheet? If yes, check with internal IT.

If not, and if you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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