Replying to External Emails Workflow
esemiao
✭
Greetings,
I was looking for a workflow that would allow us to reply to tickets from external accounts/emails that come in via the form from the 'IT Requests and Ticketing' template sheet. We'll be getting frequent back and forth correspondence and that external email should not have access to the entire sheet (only a specific cell designated for replies for example).
Thanks!
Tags:
Answers
-
Hi esemiao, You may create an automation to send an email to the Requester whenever you have marked Done. E.g.
--Anson
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 63K Get Help
- 380 Global Discussions
- 212 Industry Talk
- 442 Announcements
- 4.6K Ideas & Feature Requests
- 140 Brandfolder
- 129 Just for fun
- 130 Community Job Board
- 450 Show & Tell
- 30 Member Spotlight
- 1 SmartStories
- 289 Events
- 34 Webinars
- 7.3K Forum Archives