Replying to External Emails Workflow

esemiao

Greetings,

I was looking for a workflow that would allow us to reply to tickets from external accounts/emails that come in via the form from the 'IT Requests and Ticketing' template sheet. We'll be getting frequent back and forth correspondence and that external email should not have access to the entire sheet (only a specific cell designated for replies for example).

Thanks!

Anson Cheung

Hi esemiao, You may create an automation to send an email to the Requester whenever you have marked Done. E.g.

--Anson