Did the ability to 'Favorite' a folder disappear?

Tina Rustvold

I have several folders still in my favorites, but I have notices recently I am unable to mark a Folder as a favorite. The start is missing from the title to do so, and it is not a right-click or ellipsis option. Since I have entire folders already in my favs, it had to be there at some point. What gives?

Andrée Starå

Hi @Tina Rustvold

I hope you're well and safe!

Strange! It works for me.

Try these troubleshooting steps first.

• Log out / in again
• Try a different browser
• Try the browsers in Private/Incognito mode
• If possible, check if other users have the same issue

If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Tina Rustvold

I think this comes back to another post I found (after I submitted my question) about the hollow star that you could use to make something a Favorite. I found I could do this if I backed out to the entire workspace and clicked the star from there, but I having that next to anything you are working on is far easier to click and go. Will add to the feedback instead of ticket. Thank you!

Andrée Starå

@Tina Rustvold

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!