Did the ability to 'Favorite' a folder disappear?

I have several folders still in my favorites, but I have notices recently I am unable to mark a Folder as a favorite. The start is missing from the title to do so, and it is not a right-click or ellipsis option. Since I have entire folders already in my favs, it had to be there at some point. What gives?


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Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Tina Rustvold

    I hope you're well and safe!

    Strange! It works for me.

    Try these troubleshooting steps first.

    • Log out / in again
    • Try a different browser
    • Try the browsers in Private/Incognito mode
    • If possible, check if other users have the same issue

    If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.

    Did that work/help?

    I hope that helps!

    Be safe, and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.

  • Tina Rustvold
    Tina Rustvold ✭✭✭✭✭

    I think this comes back to another post I found (after I submitted my question) about the hollow star that you could use to make something a Favorite. I found I could do this if I backed out to the entire workspace and clicked the star from there, but I having that next to anything you are working on is far easier to click and go. Will add to the feedback instead of ticket. Thank you!

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    @Tina Rustvold

    Excellent!

    Happy to help!

    Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.