License for Collaborators

Johnselah

Hi,

I bought 2 license for different accounts. Can I make 1 account as a collaborator? Right now, even the 2 accounts are licensed, the sheets shared are still in view only.

Andrée Starå

Hi @Johnselah

I hope you're well and safe!

Which Smartsheet plan do you have?

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Johnselah

Hi Andree,

I have Pro plan for 2 accounts.

Thanks,

Genevieve P.

Hey @Johnselah

Is it possible that you shared an item with this new person but didn't grant them a licence?

In Pro Plans, collaborators need to have a license on the same plan in order to edit sheets. Here's an article about this: Pro plan sharing summary

Here's an article that goes into providing someone with a license: Grant or Decline a License Request for Your Account

Cheers,

Genevieve