Why do my resolved tickets move to the last few rows of my sheet?

aweldon

We created an IT ticket template and created a helper sheet using the Resolved as the parent row and when we change the status to resolved we want it to become a child under that Resolved parent row, and it is moving under the Resolved but its moving it all the way towards the bottom of the sheet so that we have to scroll all the way down and then drag it up, how can we fix this?

Andrée Starå

Hi @aweldon

I hope you're well and safe!

Try deleting all the empty rows in between. Unfortunately, it will still be added on the first level of the hierarchy and can't be added automatically as a child row.

It's an excellent idea.

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @aweldon

I hope you're well and safe!

Try deleting all the empty rows in between. Unfortunately, it will still be added on the first level of the hierarchy and can't be added automatically as a child row.

It's an excellent idea.

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

aweldon

This did work for me, thank you so much !

Andrée Starå

@aweldon

Excellent!

Happy to help!