Double opening attachment
As of this morning when I click on a file attached to a row, it opens up twice or downloads twice depending on the file type. Any ideas on why? I also see some minor cosmetic changes in Smartsheet layout so I am wondering if that somehow caused this.
Answers
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Hi @ctakeda
I hope you're well and safe!
Strange! I checked the Status page and nothing is reported yet.
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Done, thanks!
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Excellent!
Happy to help!
Feel free to report back what you find out.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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This has also been happening to me for a while now. It happens when I use an internet browser and when I use the desktop app. I'll report it as well.
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It's still happening, and no one has followed up on my support ticket submitted 2 weeks ago :(
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I have been having the same issue for a couple of weeks also. Anyone found a solution?
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I have created 2 support tickets on same topic and they are closed before I have even rcvd a response. Very odd.
Shelley
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Hi all,
I'm unable to replicate what you're seeing on Chrome and Safari on my computer; would you all mind providing the following details in your Support tickets:
- A list of browsers have you tested
- What the browser version (ensure you're on the most recent version)
- What file types (is it only xlsx documents?)
- Test removing & re-adding browser extensions to see if this makes a difference (see here)
This information will help Support dig into common causes.
@SPRINGBOK if you log in to the Support Portal you can leave a note in one of your cases to ensure it remains active.
Thank you!
Genevieve
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Thank so much GP! (pls see below details and I've added this to my case as well)
- we experience this with Chrome and Edge (no access to other browsers via our work PCs)
- can confirm that PDfs/PNG/JPEG/TIF/Excel are all behaving same way - they either open twice in new windows in the Browser and/or 2 copies are downloaded simultaneously to our downloads folder
- Chrome version is 113.0.5672.93 (Official Build) (64-bit) -Updates are disabled by our administrator so may not be latest and greatest (we don't have control over this...sigh)
- I tried same steps in an incognito window and same results - still duplicates
Let me know what else I can provide/troubleshoot.
Thank you!
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Just to add another data point - I have tried all steps as suggested, but the issue still persists.
I have tested Chrome Version 113.0.5672.127 (Official Build) (64-bit), both regular and the Incognito mode. Disabled all extensions to test it out.
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2 additional things I just noticed/realized - 1) our issue started 4-26-23 as well (maybe that's helpful)...and 2) on my personal laptop with Chrome version 113.0.05672.127 it is working like it should - not duplicating.
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As of today it's no longer happening.
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