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I am a new user and I downloaded a template and now I am unable to access my sheets. How can I get this resolved? Is there a over the phone support we can access?
If you have purchased a plan that includes phone support you will find the phone numbers listed by clicking your user icon in the bottom left of the page and selecting plan information. Depending on your plan, you may have access to the customer support portal: supportportal.smartsheet.com
Thank you Shawn!! I'll take a look
I have a form that will be filled out internally. There's a cell labeled "Department" which contains 8 dropdown list values. There's a another cell called "Executives" which are the leaders of these departments. In the form, I'm attempting to do a logic where when you choose a specific "Department", then the cell…
I shared access to a user to a specific folder under workspace A (folder is 2025-09-Service Factory). However, I can see that he's shown to have access to all the other child folders under 02-ACTIVE Initiatives. Why is that when I only shared out one folder? Is there a way to only share access to users to ONLY specific…
what i can do if all my existing smartsheet gant files can't be open after change my plan to Pro? what could be the reason ?
