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I am a new user and I downloaded a template and now I am unable to access my sheets. How can I get this resolved? Is there a over the phone support we can access?
If you have purchased a plan that includes phone support you will find the phone numbers listed by clicking your user icon in the bottom left of the page and selecting plan information. Depending on your plan, you may have access to the customer support portal: supportportal.smartsheet.com
Thank you Shawn!! I'll take a look
I made a mistake and end up deleting information from one of my sheets, but now I cannot find a way to recover a previous version of this sheet to recover my original file. I need help to fix this, and it seems Smartsheet is really lacking this recovery feature for everything I'm reading and checking online. Any help or…
Has anyone figured out a way to use a column as a created date but not have the time stamp? It causes problems for my manager trying to use that date to pull into PBI. I know how to convert in a helper column to a year-month and a year, but those have to be text/number columns, not date columns and he can't use those…
I am looking for a way to automate a cell so that when column A displays 9 'Days Open' (or between the values 0-14) the 'Req Age' will auto populate (or trigger) the ranges provided. Image below: I want the highlighted section to auto populate based on the value in 'Days Open'
