Workflow Automation for Email Alerts Not Working

RaymondF

I have a sheet where users will be able to enter rows as a new "ticket", and once they selected what the ticket category is, another row will populate a name through a column formula. I have set a workflow as a test for when my Maintenance Request Owner column changes to a name, an email will be sent out daily with the summary of changes. I thought it would be simple, but the email never came through. I tried changing it to When triggered and added a new test row with the right changes to trigger an email, but that also didn't work. I'm not sure what I'm doing wrong here.

https://app.smartsheet.com/b/publish?EQBCT=e7347a5e46874ff68b3074c0fe31b0d2

SPIPMO

Hi @RaymondF

Please try this.

(1) When rows are added or changed - any value

(2) Add Condition -- When Maintenance request owner is equal to Mel Tek (you can add conditional path for other names).

(3) Alert someone...

Hope this helps!

che-spi.pmo

SPIPMO

Hi @RaymondF

Please try this.

(1) When rows are added or changed - any value

(2) Add Condition -- When Maintenance request owner is equal to Mel Tek (you can add conditional path for other names).

(3) Alert someone...

Hope this helps!

che-spi.pmo

RaymondF

Hi @SPIPMO

That worked! Thank you!

What is the difference between what I did (setting the maintenance request owner change within Trigger) and what you did (setting the maintenance request owner change within Condition)?