Smartsheet certification - stuck in lobby?

jwesleycdn

I am trying to take the exam on Chrome with pop-ups enabled and I am in the...lobby? Assuming that I am waiting for someone to come and proctor the exam? There is no option to "Start Recording" and there's no support line for Invigulus, nor clouddesigns.io. Thoughts?

Screenshot 2023-06-05 120959.png

Genevieve P.

Hi @jwesleycdn

The Smartsheet University is currently experiencing an issue with the proctor delivery tool (see below); this should be resolved later today so please do continue to check in on the main Certification Exam home page for updates:

https://smartu.smartsheet.com/core-product-certification-exam

Cheers,

Genevieve

jwesleycdn

Thank you Genevieve. May I suggest that someone there have the support email added to the proctoring tool so if these issues come up, we know who to reach out to? Currently, there's no support mechanism there.

Cheers, James

Genevieve P.

Hi @jwesleycdn

Thank you for your feedback, I'll pass this along! In the meantime, please reach out to the email address in the message on the main home page if you need your exam reset.

Cheers,

Genevieve