Cannot access Certification Exam

SS_PM
SS_PM ✭✭
in Smartsheet Basics

Has anyone else who paid for the Core Product Certification 2023 not been able to find where to actually take the exam?

I paid for mine less than 60 days ago using the discount code given to those who signed up for the waitlist. Now in my account when I click through to take the exam it's only giving me an option to pay for it again.

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Answers

  • Kleerfyre
    Kleerfyre ✭✭✭✭✭✭

    Yep, I am having the same issue. Paid for the exam less than 60 days ago and now it asks for me to pay again.

    Jonathan Sanders, CSM

    "Change is always scary because it is unknown, but facing the unknown is what makes us stronger."

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  • SS_PM
    SS_PM ✭✭

    Hello @Kleerfyre - the fastest resolution came from responding to the emailed receipt which should ping smartu@smartsheet.com and they helped me out in a few hours.

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  • Kleerfyre
    Kleerfyre ✭✭✭✭✭✭

    @SS_PM I got an email response from them a few days ago that stated they fixed it for me. Hope to take the exam within the next week.

    Jonathan Sanders, CSM

    "Change is always scary because it is unknown, but facing the unknown is what makes us stronger."

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