Remove Reply in Smartsheet Button from Comment Notification

moraki

Hello,

I use the Comments of the Sheet to communicate with other people regarding the Requests we have in the Sheet. The comment notification that is sent automatically when a user has mentioned another user in a comment is very useful.

However, I would like to remove the "Reply in Smartsheet" button that is shown at the end of the email, next to "Or reply to this email to post your comment" text.

How could I remove this?

Genevieve P.

Hi @moraki

There currently isn't a way to remove the Reply button or the reply-to email function for @mentions in Smartsheet. (Here's the Help Article on this functionality: Using @mentions in comments)

Please submit your feature request to the Product team by creating an Idea Post in the Smartsheet Product Feedback and Ideas topic here in the Community. This will allow other users to vote on your enhancement idea!

Cheers,

Genevieve

Genevieve P.

Hi @moraki

There currently isn't a way to remove the Reply button or the reply-to email function for @mentions in Smartsheet. (Here's the Help Article on this functionality: Using @mentions in comments)

Please submit your feature request to the Product team by creating an Idea Post in the Smartsheet Product Feedback and Ideas topic here in the Community. This will allow other users to vote on your enhancement idea!

Cheers,

Genevieve

moraki

Hello @Genevieve P.

Thank you for your reply.

moraki

Is there a way to add a notification the first time someone mentions another user? I would like to use a workflow for this but I can't find a way to set the condition "when this is the first comment". Any ideas?

Genevieve P.

Hi @moraki

No, there currently isn't a trigger that's specific only for the first comment.

You can send a notification for every comment, but there isn't a way to specify just the first @mention.

Cheers,

Genevieve

virgh

I love both of these ideas. Is there an easy way to link from this post in the community to any existing Enhancement Requests for these two items?

Genevieve P.

Hey @virgh

A public Idea to vote on hasn't been created yet - feel free to be the first! 😊

Here's the Product Idea topic to post in.

You can also submit your feedback to the Product team through the form in this Help Article: Track product updates or make an enhancement request

virgh

I submitted an enhancement request, thanks.