Smartsheet Automated emails getting bounced

Zurisadai Rodriguez

Some automated emails are getting bounce, how can we fix this problem?

Can smartsheets send us a list of IP addresses they use for their outbound?

Mimecast:

Zurisadai Rodriguez

Did that to and didn't work, at the end I identified the problem, workflows were being triggered by a shared email we recently created, so since that email didn't have a Smartsheet acount , communications were being bounced.

Genevieve P.

Hi @Zurisadai Rodriguez

Here's the Help Article that identifies domains that your organization should add to their allowlist:

Issue: Email Not Received from Smartsheet

Cheers,

Genevieve

Zurisadai Rodriguez

Did that to and didn't work, at the end I identified the problem, workflows were being triggered by a shared email we recently created, so since that email didn't have a Smartsheet acount , communications were being bounced.