Smartsheet Automated emails getting bounced
Some automated emails are getting bounce, how can we fix this problem?
Can smartsheets send us a list of IP addresses they use for their outbound?
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Best Answer
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Did that to and didn't work, at the end I identified the problem, workflows were being triggered by a shared email we recently created, so since that email didn't have a Smartsheet acount , communications were being bounced.
Answers
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Here's the Help Article that identifies domains that your organization should add to their allowlist:
Issue: Email Not Received from Smartsheet
Cheers,
Genevieve
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Did that to and didn't work, at the end I identified the problem, workflows were being triggered by a shared email we recently created, so since that email didn't have a Smartsheet acount , communications were being bounced.
