LOGIN User name and Password required everytime
Smartsheets needs to repair this issue, please! Every time you log out or just X out of the smartsheest/Chrome browser it requires user name & password every time. I believe this has happened since they introduced the desktop app.
Answers
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Hi @Steve Snell,
It must be something on your end. I use Chrome, and that doesn't happen to me. I just tried in order to confirm before replying to your post.
Might be stale cache, company policy, or some other browser setting.
BRgds,
-Ray
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Hi @Steve Snell
I hope you're well and safe!
Try these troubleshooting steps first.
- Try a different browser.
- Clear the cache
If the steps above don't solve it, and If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal and providing the results of the troubleshooting steps above.
Did that work/help?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi
I am having the same issue and I have cleared the cache and still asks me for a login and password EVERY time…
Also not sure how using a different browser will work as this is the desktop app issue…
Tx -
Hello,
This post was not about a desktop app issue. Instead it was a computer browser issue. The original post stated "I believe this has happened since they introduced the desktop app."
Are you experiencing this issue on your computer browser or desktop app?
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