Update Emails Request Not Sending

DangerMan123

Via Automations and directly when I send Update requests, none of my recipients are receiving the emails. I have tried multiple destination addresses, I have deleted all pending requests. I have checked that after I send them that they are pending. I have waited hours to make sure they don't come through. How can I troubleshoot this please?

Andrée Starå

Hi @DangerMan123

I hope you're well and safe!

Can you share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

DangerMan123

I sent out ~85 requests and it stopped working. I deleted all the pending requests that the recipients did not receive and sent two more. They are pending but never end up in the email inbox.

DangerMan123

@Andrée Starå It was working at 10 email requests a day, but when I sent ~85 it stopped ending up in inboxes. Even sending one doesn't work.

Andrée Starå

@DangerMan123

Which Smartsheet plan do you have?

DangerMan123

Pro Plan

DangerMan123

@Andrée Starå Pro Plan :)

Andrée Starå

@DangerMan123

Ok. That's probably the issue.

The Pro Plan has a 250/month Automation triggers limit, so I think you've hit that limit.

Make sense?

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

DangerMan123

@Andrée Starå I understand what you are saying. Thank you.

I was hoping that was only for the email requests that were sent via automations, rather than manual updates.

Thanks,

Andrée Starå

@DangerMan123

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!