Count Unique Assigned to values with a Specific Status

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I have a COUNTIFS formula that I use in a roll-up sheet to count the number of tasks specific individuals have assigned to them on a Project Task Sheet. The values from the roll-up sheet are fed to a dashboard.

=COUNTIFS({Assigned To}, Primary9, {Status}, <>"Complete")

The problem with this formula, is that it does not work if there are multiple people assigned to the task.

As an example, because I have multiple people assigned to this task:

It does not pull in the count on the sheet that contains the COUNTIFS formula:


What formula can I use to count not only the unique number of names in the Assigned To column, but to only include the tasks that are not complete?


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