Alert Automation Repeating Message

chance.reach

I want to send an alert to people where it reminds them to respond to an email I sent, I figured out how to trigger it but the issue is that the email is sends repeats the greeting. For example the message I put in the alert someone says "The following RFI(s) are open, please take a look and respond. Thanks in advance. {{Submittal Number}} {{Submittal- RFI Name / Description}}" The issue is that the email that they would receive looks like, "

The following RFI(s) are open, please take a look and respond.

Thanks in advance.

(DP#1 Underground Waterproofing Details)

-

The following RFI(s) are open, please take a look and respond.

Thanks in advance.

(RFI#2 Structural Discrepancies)

-

The following RFI(s) are open, please take a look and respond.

Thanks in advance.

(SUB#62 Rev 1 Kitchen Shop Drawings)

-

The following RFI(s) are open, please take a look and respond.

Thanks in advance.

(SUB#70 Wood Doors and Hardware)"

I want it to say " The following RFI(s) are open, please take a look and respond. Thanks in advance." once and then list the each {{Submittal Number}} {{Submittal- RFI Name / Description}}. Thanks in advance.

Itai Perez

Hey @chance.reach,

Is it possible that the automation triggers on multiple rows at the same time?

Andrée Starå

Hi @chance.reach

I hope you're well and safe!

This might be the reason.

• When using the Message only alert type, any simultaneously triggered rows will be combined into a single notification.

https://help.smartsheet.com/articles/2479256-customize-the-content-of-your-alerts-and-requests

Did that work/help?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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