Data Security and Risk Management

Simhadri

I would like to know more about data security in Smartsheet. Does Smartsheet has appropriate third-party security assessment. For example, regular vulnerability or penetration tests of your data centre and systems?

Andrée Starå

Hi @Simhadri

I hope you're well and safe!

Have you explored these resources?

https://www.smartsheet.com/legal

https://www.smartsheet.com/trust

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Simhadri

I hope you're well and safe!

Have you explored these resources?

https://www.smartsheet.com/legal

https://www.smartsheet.com/trust

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Simhadri

@Andrée Starå

It helps, Thanks for sharing.

Andrée Starå

@Simhadri

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Simhadri

Hi,

I have few questions about data security which I couldn't get answers from above links. Can you please guide to find the answers for following questions.

What are the timescales for you suspending and deleting accounts when security breach? 

Does the hosting agreement include end-of-life data destruction? 

Do you have sufficient capacity to cope with a high demand from a small number of other cloud customers? 

How could the actions of other cloud customers or their cloud users impact on the quality of the service you provide to us? 

Please provide details of any guarantees you have on service availability. 

Please provide details of any exclusions to the service availability guarantee e.g. maintenance windows 

How will you communicate to us changes to the cloud service which may impact on our agreement? 

If a test environment is needed, what security controls are in place to protect the test environment? 

If you provide a test environment, is any Personally Identifiable Information anonymised? If so, how? 

Thanks,

Ratnanjali.

Genevieve P.

Hi @Simhadri

If you can't find the answers to your questions from the links @Andrée Starå provided, you can contact the Security Team from the Trust Center.