I have an old logo that I am unable to remove permanently. I used to be on a business plan, but now a Pro Plan and I am unable to remove the logo. How can I remove it on my Pro Plan?
I hope you're well and safe!
I've seen this asked before and if I remember correctly you'd have to contact Smartsheet Support.
@Genevieve P. Correct?
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic weekend!
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Thanks for the tag, @Andrée Starå!
You are correct - since Pro Plans are unable to set custom branding on their account, there isn't a way to change what branding is being shown. This means if different branding was set while the account was on a higher level plan (such as Business) then there isn't a direct way to adjust it in-app after the plan has been changed to Pro.
@TTurner - Support will be able to help you with this, yes! Make sure you clarify that you used to be on a Business plan and now cannot change it.
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