I would like to permanently remove a logo and use the standard smartsheet logo.

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Yturner
Yturner ✭✭
edited 08/03/23 in Smartsheet Basics

I have an old logo that I am unable to remove permanently. I used to be on a business plan, but now a Pro Plan and I am unable to remove the logo. How can I remove it on my Pro Plan?

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @Yturner

    I hope you're well and safe!

    I've seen this asked before and if I remember correctly you'd have to contact Smartsheet Support.

    @Genevieve P. Correct?

    If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

    I hope that helps!

    Be safe, and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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  • Genevieve P.
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    Thanks for the tag, @Andrée Starå!

    You are correct - since Pro Plans are unable to set custom branding on their account, there isn't a way to change what branding is being shown. This means if different branding was set while the account was on a higher level plan (such as Business) then there isn't a direct way to adjust it in-app after the plan has been changed to Pro.

    @TTurner - Support will be able to help you with this, yes! Make sure you clarify that you used to be on a Business plan and now cannot change it.

    Cheers,

    Genevieve

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