[Automation - Workflow] Not receive alert email when a task is due

Ngoc Nguyen
edited 08/10/23 in Smartsheet Basics

I am using workflow feature to send alert to team members when a task is due as below:

- Trigger: When a date is reached. Run: once (on "End date", at 10am)

- Condition: When "PIC" is not blank

- Action: Alert someone - send to contacts in some cell ("PIC")

The system does send notifications to PIC in Smartsheet app, but doesn't send alert email to them. Can you guys help me to fix this? Thank you.

Note: We still receive emails for other alerts (ex: when a new task is assigned to PIC). The only alert we do not receive by email is alert for due date tasks.